Q. How do I reschedule my test date?
A. You may schedule, reschedule, or cancel your appointment in-person at a test center, through the Pearson VUE website, or by calling a Pearson VUE Call Center.
If you wish to reschedule your exam, you must contact Pearson VUE at least 48 hours prior to your scheduled testing appointment. Rescheduling less than 48 hours prior to your testing appointment will result in you being denoted as a no-show.
Q. I am scheduled to take the JKT, but no longer wish to participate in the UD MPP. Who do I notify?
A. First, you must cancel your scheduled test date at least 48 hours prior to your scheduled testing appointments to avoid being listed as a no-show. All no-show appointments are tracked and reported at the directorate level as the Secret Service incurs a financial cost.
Next, you will need to complete the UD MPP withdrawal application located on the USSS UD MPP Webpage or contact a UD MPP Coordinator at udmpp@usss.dhs.gov to document your withdrawal.
Finally, contact your Assignments and Scheduling Office, and your 1st line supervisor to inform them that you have cancelled your scheduled exam.
Q. What is appropriate attire for the testing session?
A. Appropriate dress is business casual. Uniforms and USSS paraphernalia are prohibited.
Q. Can I bring my Secret Service issued smart phone to the testing session?
A. Personal items, such as your Secret Service issued smart phone, are prohibited from entering the testing room. Other prohibited personal belongings include bags, backpacks, purses, books, newspapers, notes, cellular phones, tablets, watches, and wallets. Some test locations will have lockers available to secure your personal belongings before entering the testing room.
Q. Can I bring food and beverage into the testing session?
A. No, you are not permitted to bring food or beverages into the testing session.
Q. If I arrive late will I still be able to take the test?
A. If you arrive more than 15 minutes late for your testing appointment, you may be considered a no-show if the test center does not have the space or time to accommodate your appointment. To receive further consideration in the UD MPP, you must reschedule and take your exam within the test administration open period. You must also contact the HR Research and Assessment Division, UD MPP Coordinator via email at udmpp@usss.dhs.gov; copying your chain of command within 24 hours of missing your original scheduled test session to receive consideration for a make-up exam. You should include the reason that you were not able to sit for the JKT at your original appointment time.
Q. How long is my test session?
A. The time it takes to complete the JKT varies by candidate. However the maximum time allowed for the completion of the JKT is 1.5 hours.
Q. If I do not agree with my JKT score, am I able to file a grievance?
A. Candidates are not permitted to grieve their JKT score.
Q. Where can I find resource materials to help me prepare for the JKT?
A. The HR Research and Assessment Division distributes preparation guides at the beginning of each promotional cycle to aid in preparation for the assessments in the UD MPP. Additional resources are available on the USSS UD MPP web page.